Overview
We are committed to providing high-quality classic car parts, Bluetooth adapters, and restoration components. Every product is carefully inspected and securely packaged before dispatch.
EU Returns
For customers located within the European Union, eligible products may be returned in accordance with applicable EU consumer protection laws.
For standard online purchases, EU customers generally have the right to withdraw from their purchase within 14 days of receiving the goods, without giving a reason.
To request a return, please contact us before sending the product back. We will provide the appropriate return instructions and return address.
Return Condition
Returned products should be in their original condition and packaging. Customers may inspect a product as reasonably necessary to establish its nature, characteristics, and functioning, but may be responsible for any diminished value resulting from handling beyond what is necessary for such inspection.
Products that have been installed, modified, dismantled, damaged, or otherwise altered may be subject to applicable legal rules concerning diminished value or product conformity.
Custom & Special-Order Products
Products made specifically to the customer’s specifications or clearly personalised may be excluded from the standard 14-day withdrawal right where permitted by applicable law.
Return Shipping Costs
For a change-of-mind return made under the EU 14-day withdrawal right, the customer is normally responsible for the direct cost of returning the product, provided this was disclosed before purchase.
If a product is defective, damaged, incorrect, or does not conform to the order, we will handle the return in accordance with applicable consumer protection requirements.
Refunds
Once an eligible return has been received and processed, the refund will be issued to the original payment method.
Where applicable under EU law, refunds will include the standard delivery cost originally paid by the customer. We may withhold reimbursement until the returned goods have been received or the customer provides evidence that they have been sent back, whichever occurs first.
Returns From Outside the EU
Due to international customs procedures and the risk of returned parcels being delayed, refused, or subject to import charges, we do not provide a standard international return service for customers outside the European Union.
Customers outside the EU should contact us before placing an order if they have questions regarding compatibility, specifications, or suitability.
This restriction does not affect any mandatory consumer rights or remedies that may apply under the laws applicable to the purchase.
Contact Before Returning
Please contact us before sending any product back. Unauthorized returns may be delayed or refused if they cannot be properly identified.
For compatibility-sensitive classic car parts and electronic products, we strongly recommend confirming compatibility with your vehicle before placing your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Exchanges
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.